Shipping policy

This document provides a comprehensive overview of Chomps' shipping and return policies to help customers understand order processing, fees, timelines, and return eligibility. Chomps is committed to providing high-quality products and exceptional customer service.

Shipping Policy

Order Tracking and Timelines

Tracking information for an order is typically sent within one business day. Once your order ships, you will receive a shipping confirmation email containing delivery details from the carrier. Depending on your location, standard shipping times are normally 3 to 6 business days.

Shipping Rates

•Orders Over $30: Receive Free Shipping.

•Subscriptions: Free shipping is provided on every order for subscribers.

•Orders Under $30: A $5 flat rate shipping fee is applied. This fee is designed to incentivize bundling orders, which helps reduce the number of packages on the road.

Shipping Methods and Carriers

Orders are shipped via standard carriers such as USPS. You will receive a tracking number once your order is dispatched, allowing you to monitor its progress until delivery.

Special Address Delivery

•P.O. Boxes: Chomps ships to P.O. box addresses. Please ensure the correct P.O. box information is provided during checkout.

•APO/FPO Addresses: Shipping to APO/FPO addresses is available via USPS. Please provide the appropriate address during checkout to ensure successful delivery.

International Shipping

Currently, Chomps ships within the United States. For customers in Canada, products are available through select online retailers such as Amazon and Natura Market. Chomps is continuously evaluating interest from international customers for future expansion.

Shipping Inquiries and Delays

If your order is taking longer than expected to arrive, please contact the customer support team at support@ckimps.shop or call 833-582-9010 with your order information for assistance.

Return Policy

Chomps stands behind its products and quality controls. If for any reason you are not satisfied with a Chomps product purchased from the official website or an authorized seller in the United States, Chomps will provide a replacement product.

Cancellations and Returns

•Order Cancellation: Once an order has shipped, it cannot be canceled.

•Return Eligibility: Unopened products can be returned within the guidelines of the return policy.

•Return Process: To initiate a return, contact support@ckimps.shop. The team will provide a prepaid return label for your convenience.

Post-Purchase Discounts

In most cases, discount codes can be applied retroactively if the code has not been used on previous orders and the request is made within a few days of placing the order. Please reach out to support@ckimps.shop with the discount details.